Did the upgrade to 5.1.1 (don’t remember when which is unfortunate). All good for a number of days. Fired up Mocha tonight and began resuming project. Hitting the render button created images with a bunch of white squares on it. ??? Kinda reminded me of watermarking when you are in trial mode on some products. OK, check license. Expired!? Dredge up paid up upgrade 4->5 serial. Re-enter. No joy. OK, deactivate, then re-enter. Joy - at least for now. Not quite sure what happened and yes, Mocha is installed on exactly one machine. Don’t know if this is an anomaly or just what.
If your license is installing and the software keeps popping up in LE mode, chances are your license is not installing properly. Normally, activating your license is a two step process, you activate the key and install the license. If you’re activating normally and the license is still not working, try this:
Run one of our cleaner scripts in order to completely wipe away the previously established licensing entries between mocha and the OS. To run these scripts successfully you must be logged into your OS as an Admin-level User account, and you need to close all other programs.
On the Mac:
Quit any NLEs or any other software that might be running in conjunction with mocha.
A little more knowledgeable this time so can properly report that it did, again, revert to LE mode. Looks like Mary’s suggestion is next. Will keep an eye after that. Also looks like I didn’t quite get to the reply block I wanted so hope Martin sees this.
A little more info on this. As a result of the person reporting the reversion to LE mode when the server went down, I turned on the Welcome Screen. Upon testing it (close, open) with the above condition, i.e. license reversion, it did not report being in LE mode. The only way to determine that was to click the About button whereupon it showed LE licensing. Upon deactivating the license (doing the Q&D for now), Welcome did indeed show LE mode. (I reactivated for now and of course Welcome and About showed no LE mode.) Kind of a nit I know but may be of some use.
This activate, not licensed, deactivate, and reactivate is not really a time saver. I regret not upgrading to the standalone. Does anyone know if these same issues plague the standalone versions of Mocha 5.x?
We seem to have gone from bad to worse. Downloaded Cleaner per link. Ran it et. al. per instructions. Thrice with a reboot before the 3rd try, i.e. ran Cleaner, rebooted, installed Mocha. Get only Failed to activate message and can only run in LE mode which has the obvious side effect of not allowing any deactivation so now I am trapped in LE mode. Tried to find way around but no luck.
This activate, not licensed, deactivate, and reactivate is not really a time saver. I regret not upgrading to the standalone. Does anyone know if these same issues plague the standalone versions of Mocha 5.x?
Also, the permanently encrypted gag is like a slap in the face.
I will post this message when it happens, Martin. You guys troubleshoot it and fix it soon, ok?
The licensing is the same for the standalone node locked licensing, the subsequent versions of mocha should show you when you’re running in LE though so you don’t accidentally write encrypted files. We have that fix in the works. We have a floating license for plugins on multiple machines being released very soon.
Cheers,
Mary