Product & Upgrade FAQ

FAQ:

In this section, we try to answer many of the most frequent questions.
Please review and if you do not see your question use the contact form and we will get back to you as soon as we can.

License questions
Upgrades
What product is right for me?

mocha Pro
mocha AE
mocha v2.6

Legacy products: monet, mokey, motor, mocha for Final Cut

AE & FCP plug-ins: mocha shape, mocha Lens, mocha 3D track importer
Quantel Track Import & Warper

Academic & Educational Discounts
Site licenses
Planar Tracker SDK & Technology Licensing
Support & Maintenance Contracts

License questions

Q. How many computers can I install one license on?
A. If you purchase a nodelocked license, you may install and activate one license on two systems; if one is a desktop and one is a laptop.  If you need to install on 2 desktop systems then either purchase a second license OR a floating license.

For more information on floating licenses, please view our license installation guide.

Q. What is a floating license?
A. A floating license is a license that can be shared across a networked group of computers. For a single floating license, any 1 computer in the network can run the license at once. For a 3-pack, any 3 systems on the network can run the licenses at once. In the situation when all licenses are being used, further users will get errors on launching the software.

Q. Can I transfer my license? My computer has changed.
A. We do grant licenses transfers due to normal situations such as computer malfunction or hardware upgrade. Contact support to request a license transfer. We do our very best to support users, but please plan for 1 business day turnaround for license transfer requests.

Note: license transfers do not take the place of license purchases. Customers that abuse license transfer privileges may be asked to show proof of hardware failure or refused transfer request.

Upgrade questions

Q. Why do I have to pay for upgrade?
A. At Imagineer we do our best to provide high quality products and support. Point releases that include bug fixes and known issues are almost always delivered free of charge. For upgrade releases that introduce value added new features, we do charge to support the ongoing development and improvement of our product line.

Q. I already own Imagineer products. Do I qualify for the new upgrade prices?
A. Yes. Customers that own any Imagineer product qualify for upgrade pricing. With the new v3 release, we now offer a tiered upgrade model with prices based on what your current product is. Please see the new upgrade price guide.

Customers with a registered copy of mocha AE bundled with Adobe After Effects CS4 - CS6 OR mocha HitFilm also qualify for upgrade pricing to any Imagineer nodelocked product. Please see the new upgrade price guide.

Q.  I own a nodelocked license but wish to upgrade to a floating license. Is this possible?
A. Yes, there will be an additional charge. Please contact your local reseller or Imagineer sales team.

Q. Can I upgrade from mocha AE to mocha Pro v3?
A. Yes. Customers that own any Imagineer product qualify for upgrade pricing. Please view upgrade guide.

Q. I recently purchased one of your products. Do I receive a free upgrade?
A. Customers that purchased between March 15 - April 15, 2012 will receive a free upgrade to version 3. Please contact sales@imagineersystems.com

Q. I own HitFilm 2 Ultimate, can I upgrade to mocha AE v3 or mocha Pro v3?
A. Yes. Customers that own a registered copy of mocha HitFilm can upgrade. Please view the upgrade guide.

What product is right For me?

Q. I am not sure the differences between all your products. Which do I choose?

A. We have created a simple chart to view all of our products by feature comparison. Please read the compare products guide to assist your decision.

Quick Guide:

mocha AE v3: planar motion tracking & roto mask creation tools for After Effects users and more.

Includes 3D Camera Solver for After Effects, Lens Module and additional support for Final Cut v7, Apple Motion, Boris FX & HitFilm 2.

 

mocha Pro v3: planar motion tracking & roto mask creation tools for all users. Including: Nuke, Flame, Smoke, Avid|DS, Assimilate Scratch, eyeon Fusion, Quantel, Final Cut and many more.

Includes advanced modules: Len Distortion, Remove, Insert, Stabilize and 3D Camera Solver. Compliments most industry editing, effects and 3D software.

 

SliceX powered by mocha: A plug-in for Final Cut X users for tracking and animating masks. Used for isolating color correction, blurs, depth or field and more.

 

Still confused? Please email our sales team and we will do our best to help. Additionally, you can browse the forums to talk to other mocha users.

mocha Pro

mocha v2 - v2.6

mocha AE (mocha for After Effects)

• 3D Camera Solve Module and 3D track import plug-in for After Effects
• Lens Module and mocha Lens import plug-in for After Effects
  
• Updated Roto tools: Transform Tool & Join Layers
• Dopesheet keyframe layout
• Updated Layer tools: Group layers, color spline, color fill
• Export Color Shapes
  
• Final Cut Pro v7, Apple Motion, Boris FX and HitFilm 2 support
• Supports all versions of After Effects CS4-CS6

AE & FCP plug-ins: mocha shape, mocha Lens, mocha 3D track importer

Q. What are mocha shape plug-ins?
A. Imagineer makes mocha shape for After Effects and mocha shape for Final Cut. Both plug-ins function to import and render exported mocha roto layers with-in the host application. mocha shape plug-ins support variable, per-point edge feathering from mocha products.

For example: With mocha shape for Final Cut, an FCP user could import mocha's roto shapes directly to the FCP timeline and render with-in FCP.

Q. Do I have to pay for mocha shape?
A. No. All mocha v3 products are now bundled with mocha shape for After Effects and Final Cut. No additional licenses are necessary.

download mocha shape here more info

Q. What is mocha Lens plug-in?
A. mocha Lens is an After Effects plug-in designed to import mocha's lens distortion calibration into After Effects CS4-CS6. Undistot/Distort is then rendered in the AE composition. mocha Lens is free and requires no license. mocha Lens will pastes data from mocha AE v3.1 and mocha Pro v3.1

download mocha Lens here more info


Q. What is mocha 3D track importer plug-in?
A. mocha 3D track importer is an After Effects plug-in designed to import 3D Camera solved data into After Effects CS4-CS6. 3D Camera and 3D Null support. mocha 3D track importer is free and requires no license.

download mocha 3D track importer here more info

Legacy products: mokey, monet, motor, mocha for Final Cut

Q. I do not see my product listed. Do you still sell it?
A. Imagineer has either discontinued these products or merged all the functionality into the new products. If you own an older product and wish to upgrade to mocha Pro v3 or mocha AE v3, please refer to the upgrade guide. If your product is not on that list, please contact sales@imagineersystems.com team for a custom upgrade quote.

Quantel TrackImport and Quantel Warper

Q. I do not see the Quantel plug-ins, do you still sell them?
A. We have renamed our tracking import plug-in for generation Q products: mocha track for Quantel. This new plug-in is created to import mocha tracking data into Quantel products and now supports Quantel v4.2.

mocha track for Quantel is available free to all users

download mocha track for Quantel

The Quantel Warper plug-in has been discontinued due to product interest. mocha Pro has a mesh warper found in the insert module.

Academic and Educational Discounts

Q. I am a student (faculty or educator). Do you offer discounts?
A. Yes, Imagineer loves to support qualifying students and educational sites with significant discounts non-commercial licenses of mocha Pro. If you do not qualify or simply wish to evaluate mocha Pro, please download the 15 day trial version.

 

Note: To qualify for edu discount you will need to email proof of current educational status, such as: scanned photo ID, transcript, report card, tuition bill, or relevant document.

 

Q. Are there restrictions on educational licenses?

Purchasing an educational license means that you are agreeing use the software for non-commercial projects only. Customers who abuse our educational policy will not be supported and run the risk of litigation.

 

Q. How does the education version differ from commercial? Is it the full version?

The educational version of mocha Pro is fully functional and identical to the commercial version with all modules and export types enabled and no keyframe export restrictions.

 

Q. Who qualifies for Academic Discounts?

 

Q. I am taking a class at a professional training program (fxphd, Pixel Corp, Lynda, etc) can I get the educational discount?

No. If you are learning mocha as part of a professional training course the edu discount does not apply. Many of these courses are set up with educational vpn licenses and Imagineer often does special promotions to these groups.

 

Q. What is the upgrade policy when newer versions are released?

A. Point releases are automatically updated without need for a new license. For major version releases, students who still qualify can re-submit their educational status by email for a new coupon code.  Schools who own educational versions can either join the Academic Partner Program on yearly renewal OR submit a new edu upgrade order.

 

Q. Can I upgrade from an educational license to a commercial license.

A. Yes, if you own a previous edu license, you can qualify for upgrade pricing to future versions.

Site Licenses

Q. Do you offer site license discounts?
A. Yes, beyond the 3 and 5 pack licenses found in our webshop, we offer discounts for larger installations.
Please contact sales@imagineersystems.com

Planar tracker SDK and Technology Licensing

Q. My company has proprietary tools and are interested in implementing your planar tracker.
A. Imagineer does offer a Planar Tracker software developers kit as well as custom development and engineering services. Please contact our our sales team to discuss your needs.

Support & Maintenance Contracts

Q. Can you tell me about your optional support & maintenance contracts?
A. Imagineer offers 1 year support & maintenance contracts for customers that wish to insure they are always running the latest version or need guaranteed response time for customer support & technical issues.

1 year support contracts include:
Free upgrades to major releases
Minimum 1 business day response for all technical support cases.

Support contracts must be made at time of license purchase or upgrade and must be continuous renewal.

For more information, please contact sales@imagineersystems.com or your local reseller.