Product & Upgrade FAQ
FAQ:
In this section, we try to answer many of the most frequent questions.Please review and if you do not see your question use the contact form and we will get back to you as soon as we can.
License questions
Upgrades
What product is right for me?
mocha Pro
mocha for After Effects (mocha AE) CS4, CS5 & CS5.5
mocha v2.6.1
mocha for Final Cut
mocha shape plug-ins
monet & mokey
motor
Motion Tracking for Editors Bundle
Quantel Track Import & Warper
Academic & Educational Discounts
Site licenses
Planar Tracker SDK & Technology Licensing
Dongles
License questions
Q. How many computers can I install one license on?
A. If you purchase a nodelocked license, you may install and activate one license on two systems; if one is a desktop and one is a laptop. If you need to install on 2 desktop systems then either purchase a second license OR a floating license.
For more information on floating licenses, please view our license installation guide.
Q. What is a floating license?
A. A floating license is a licene that can be shared across a networked group of computers. For a single floating license, any 1 computer in the network can run the license at once. For a 3-pack, any 3 systems on the network can run the licenses at once. In the situation when all licenses are being used, further users will get errors on launching the software.
Q. Can I transfer my license? My computer has changed.
A. We do grant licenses transfers due to normal situations such as computer malfunction or hardware upgrade. Contact support to request a license transfer. We do our very best to support users, but please plan for 1 business day turnaround for license transfer requests.
Note: license transfers do not take the place of license purchases. Customers that abuse license transfer privileges may be asked to show proof of hardware failure or refused transfer request.
Upgrade questions
Q. Why do I have to pay for upgrade?
A. At Imagineer we do our best to provide high quality products and support. Point releases that include bug fixes and known issues are almost always delivered free of charge. For upgrade releases that introduce value added new features, we do charge to support the ongoing development and improvement of our product line.
Q. I already own Imagineer products. Do I qualify for the new upgrade prices?
A. Yes. Customers that own any Imagineer product qualify for upgrade pricing.
Customers that received mocha for After Effects bundled with Adobe After Effects CS4 - CS5.5 also qualify for upgrade pricing to any Imagineer nodelocked product.
Q. I own a nodelocked license but wish to upgrade to a floating license. Is this possible?
A. Yes, there will be an additional charge. Please contact your local reseller or Imagineer sales team.
Q. Can I upgrade from mocha for After Effects to mocha Pro?
A. Yes. Customers that own any Imagineer product qualify for upgrade pricing.
Q. I own mocha for After Effects v2 (or mocha for After Effects CS5) do I have to pay for mocha AE v2.6?
A. Yes, this is a paid upgrade. New features include: new interface, Final Cut & Motion export, and free mocha shape plug-ins.
What product is right For me?
Q. I am not sure the differences between all your products. Which do I choose?
A. With this new release, we have tried to simplify our product offering. Please read the compare products guide to assist your decision.
Quick Guide:
• If you want planar tracking and matte/mask creation tools for only After Effects or Final Cut Pro, choose> mocha AE
• If you want planar tracking, matte/mask creation and stabilization tools for all other products (see compare guide), choose> mocha
• If you want advanced tools such as object removal, lens distortion module, insert and 3D track offset, choose> mocha Pro
• If you want to upgrade a license of monet or mokey. choose > mocha Pro
Still confused? Please email our sales team and we will do our best to help. Additionally, you can browse the forums to talk to other mocha users.
mocha Pro
Q. What is mocha Pro?
A: Built on Imagineer Systems’ award-winning 2.5D planar tracking technology, and integrated with its signature insertion and placement, removal and stabilization tools, mocha Pro is designed to complement any editing, compositing and finishing environment. mocha Pro offers digital media artists a powerful, intuitive and innovative planar tracking-based solution with a streamlined interface, accelerated workflow and the power to easily manipulate and track shots not possible with traditional solutions.
By taking the best and most widely used features of mokey and monet, and combining them with the company’s signature planar tracking technology, Imagineer Systems is delivering a world class VFX tool that greatly increases artist productivity, making it the ideal VFX complement for commercial and feature film post production, 2D-3D conversion projects, broadcast design and boutique agencies.
mocha Pro learn more
mocha Pro learn more
Q: I'm a mokey/monet user now and have been waiting for an update to my current software. What are my options now?
A: Current mokey and monet customers are invited to upgrade from their current licenses to mocha Pro. mocha Pro combines the most widely used features of mokey and monet into one 64 bit optimized interface. We've simplified the upgrade path for all of our existing customers, enabling you to easily upgrade to mocha Pro.
Upgrade now
More questions? contact sales
Upgrade now
More questions? contact sales
mocha v2.6
Q. Do I have to pay for an upgrade to mocha v2.6?
A: Customers with a valid license of mocha v2 can upgrade to mocha v2.5 for free. Your current license will work and there will be no need to reactivate your license.
Note: the free upgrade is for mocha v2 or mocha v2.5 (full version). Customers who are running mocha for After Effects v2 or mocha for After Effects CS4-CS5.5 will need to pay for the upgrade to run a v2.6 version.
Note: the free upgrade is for mocha v2 or mocha v2.5 (full version). Customers who are running mocha for After Effects v2 or mocha for After Effects CS4-CS5.5 will need to pay for the upgrade to run a v2.6 version.
Q: What is the difference between mocha v2.6 and the version that ships with After Effects?
A: mocha v2.6 is considered the full version of mocha, where as mocha for After Effects only contains After Effects support. mocha's full version supports more export formats, has a stabilize module and can render external mattes. You can read the comparison chart for more detailed information.
mocha technical specs & feature list learn more
Q: What is new in mocha v2.6
A: mocha v2.6 is a general point release of mocha v2. New features include:
- Nuke Roto Export Improvements: now supports a 1:1 keyframe relationship between mocha and Nuke 6.2 roto keyframes.
- Tracking on Windows Speed Improvements: multiprocessing optimization on Windows operating systems result in faster tracking speeds.
- New SSF Batch Export Feature: ability to export unlimited roto layers in popular Shake .SSF format.
- Project Save and Load Speed Improvements.
- General Stability & bug fixes
mocha technical specs & feature list learn more
For mocha for After Effects CS4 & CS5 customers
Q: What is the difference between mocha AE v2.6 and mocha for After Effects that ships with CS4-CS5.5
A: The difference between what's included as a free bundle with Adobe CS4/CS5 and mocha AE v2.6 is as follows:
Imagineer Systems has, to date, offered two separate planar tracking solutions for After Effects users; a version that was bundled free with CS4-CS5.5, and a stand alone version sold directly from Imagineer. The version bundled with CS4/CS4 is called mocha for After Effects CS4/CS5 (respectively, depending on your version of the Adobe suite). The stand alone version sold directly from Imagineer Systems was called mocha for After Effects.
Imagineer continues its close relationship with Adobe, and moving forward, plans to continue bundling a free version of our planar tracking software. The product that's included in this bundle is now called mocha AE CS5.5
As part of our plan to streamline and simplify our entire product line, our stand alone application, mocha for After Effects, has been renamed as mocha AE v2.6. From a feature/function standpoint, the differences are as follows:
After Effects CS5.5 ships free with mocha AE and includes a free mocha shape plug in for After Effects.
mocha AE v2.6 is available as an purchasable upgrade and includes:
- Final Cut Pro & Apple Motion export support
- Faster tracking on Windows operating systems
- Open EXR support
- Free with mocha shape plug-ins for After Effects & Final Cut
- Improved After Effects tracking export
- General bug fixes
Imagineer has made it very easy, and affordable for CS4/CS5 users to upgrade their mocha for After Effects to any mocha product.
Product: mocha AE v2.6 Upgrade Price; $149
Functionality: Tracking and roto for After Effects and Final Cut Pro users. Adds improved user interface, Final Cut Pr, Motion & Boris FX support. Now ships with free mocha shape for After Effects and mocha shape for Final Cut.
Product: mocha v2.6 Upgrade Price: $499
Functionality Full version of mocha can export to many systems such as Nuke, Flame, Smoke, FCP, Fusion, Avid|DS and more.
Now ships with free mocha shape for After Effects and mocha shape for Final Cut.
Product: mocha Pro v2.6 Upgrade Price: $895
Functionality mocha Pro adds advanced compositing, removal, track offset and lens tools to the full version of mocha.
Also ships with free mocha shape for After Effects and mocha shape for Final Cut.
For additional information, please view the product comparison chart.
Q. I bought Aftter Effects CS5 recently. Do I qualify for a free upgrade to mocha AEv 2.6?
A. No, After Effects owners do not receive free upgrades. The AE bundled mocha for After Effects CS4-CS5.5 products are released by Adobe. However, you do qualify for the upgrade discount and can purchase upgrades from Imagineer or our partners.
Q. Do I need to use the mocha shape plug-in to import roto data to After Effects?
A. After Effects CS5 adds the capability to paste mocha data directly to the mask channel of After Effects layers. This is found under the After Effects edit menu: edit>paste mocha mask. After Effects masks do not support variable edge feathering, so you should use mocha shape if you wish to keep the edge width set in mocha.
Adobe CS3 and CS4 users do need to use mocha shape to import mocha shape data.
Q. Why do you still sell mocha AE, when it is bundled with After Effects? Why should I upgrade?
A. Many customers are still running After Effects CS3 and CS4 and want to use Imagineer's tracking and roto tools. Additionally, with the new user interface and inclusion of Final Cut Pro support in mocha AE, we are offering an affordable upgrade price of $99.
For mocha for Final Cut customers
Q. I do not see mocha for Final Cut in your product lineup. Do you still sell it?
A. Imagineer no longer sells mocha for Final Cut. All the mocha for Final Cut features are included in mocha AE 2.6.
Q. I bought mocha for Final Cut and mocha shape recently. Do I need to pay for the upgrade?
A. If you bought mocha for Final Cut anytime after October 15, 2010, you qualify for a free upgrade to mocha AE 2.6.
Q. Why did you kill mocha for Final Cut?
A. We have not killed the product functionality and are still committed to supporting Final Cut users. Based on feedback from our customers, we have simplified the products we offer by paring down to three basic products. Additionally we have found that many After Effects users wanted FCP support but did not want to pay for the full mocha (and vice-versa).
Q. Why should I upgrade?
A. Upgrading to mocha AE v2.6 for $99 will give you: New user interface, After Effects support and mocha shape plug-ins for After Effects and
mocha shape plug-ins
Q. What are mocha shape plug-ins?
A. Imagineer makes mocha shape for After Effects and mocha shape for Final Cut. Both plug-ins function to import and render exported mocha roto layers with-in the host application. mocha shape plug-ins support variable, per-point edge feathering from mocha products.
For example: With mocha shape for Final Cut, an FCP user could import mocha's roto shapes directly to the FCP timeline and render with-in FCP.
Q. Do I have to pay for mocha shape?
A. All new mocha v2.6 products (mocha Pro, mocha and mocha AE) are now bundled with mocha shape for After Effects and Final Cut. No additional licenses are necessary.
download mocha shape here more info
For monet and mokey customers
Q. I do not see mokey or monet in your product lineup. Do you still sell it?
A. Imagineer no longer sells mokey or monet. Based on customer surveys and feedback, we have created a new product that combines the best of mokey and mokey into one new product, mocha Pro.
The intention of mocha Pro is to:
• Unify all Imagineer products on the new 64 bit code base and improved user interface.
• Create a product that combined the most used modules from all our products.
• Simplify the product lineup and offer a more affordable upgrade path and across all products.
The early adopters of our products are very important to us, if you would like to talk with our sales team, we want your feedback!
Q. I bought mokey or monet recently. Do I need to pay for the upgrade?
A. If you bought either product anytime after October 15, 2010 you qualify for a free upgrade to mocha Pro. Please contact your sales.
Customers with valid monet or mokey support contracts will receive a free upgrade to mocha Pro.
Q. Isn't mocha cheaper than mokey and monet? Is this an upgrade?
A. mocha Pro is an upgrade to 64 bit and Open EXR support. mocha Pro contains the majority of mokey and monet features and adds all the new interface, rotoscoping and export features from mocha. For mokey users, added insert rendering and and offset track features are new. For monet users, mokey remove module will be new. Mocha Pro also includes improved support for all track and roto exports formats.
Q. What happened to monet luminance composite features? Why are they not included?
A. Customer feedback has indicated the the majority of monet users do not finish final composites within monet. For this first release of mocha Pro, we have focused on the most used and requested features. Currently we are not including the luminance tab in mocha Pro, but will continually monitor customer feedback.
For more information on mocha Pro, please read the product page or download a trial.
For motor customers
Q. I do not see motor. Do you still sell it?
A. motor was discontinued in March 2009 to simplify the product offering. All motor features are found in mocha. All motor customers qualify for upgrades to any of the Imagineer products.
Motion Tracking for Editors Bundle
Q. I do not see motor. Do you still sell it?
A. motor was discontinued in March 2009 to simplify the product offering. All motor features are found in mocha. All motor customers qualify for upgrades to any of the Imagineer products.
Quantel TrackImport and Quantel Warper
Q. I do not see the Quantel plug-ins, do you still sell them?
A. We have renamed our tracking import plug-in for generation Q products: mocha track for Quantel. This new plug-in is created to import mocha tracking data into Quantel products and now supports Quantel v4.2.
mocha track for Quantel is available free to all users
download mocha track for Quantel
The Quantel Warper plug-in has been discontinued due to product interest. mocha Pro has a mesh warper in the insert module.
Academic and Educational Discounts
Q. I am a student (faculty or educator). Do you offer discounts.
A. Yes, Imagineer loves to support students and educational site. Please view our educational discount page.
Site Licenses
Q. Do you offer site license discounts?
A. Yes, beyond the 3 and 5 pack licenses found in our webshop, we offer discounts for larger installations. Please contact our our sales team.
Planar tracker SDK and Technology Licensing
Q. My company has proprietary tools and are interested in implementing your planar tracker.
A. Imagineer does offer a Planar Tracker software developers kit as well as custom development and engineering services. Please contact our our sales team to discuss your needs.
