Product & Upgrade FAQ

  • Upgrade questions and pricing

    Version 4 Upgrade Pricing

    You Own: upgrade to mocha Plus 4 upgrade to mocha Pro 4
    mocha AE CC (bundled with Adobe After Effects) $195 $795
    mocha HitFilm (bundled with HitFilm 2 Ultimate) $195 $795
    mocha AE v3 $95 $695
    mocha Pro v3 $495

    Own an older legacy product not shown? Contact us.


    Q. Why do I have to pay for upgrade?

    A. At Imagineer we do our very best to provide our customers with quality of products and a high level of support. Point releases that include bug fixes are typically delivered free of charge. For major version releases that introduce value added new features, we charge the upgrade fee to support the ongoing development and improvement of our products.


    Q. I already own Imagineer products. Can I upgrade to mocha Plus or mocha Pro 4?

    A. Yes. Customers that own any Imagineer product qualify for upgrade pricing. With the new version 4 release, we offer a tiered upgrade model with prices based on what your current product is. Please refer to the upgrade chart above. Customers with a registered copy of mocha AE bundled with Adobe After Effects CS4 – CS6 OR mocha HitFilm also qualify for upgrade pricing to any Imagineer nodelocked product. 

    upgrade now


    Q. I recently purchased mocha Pro v3 or mocha AE v3, do I have to pay for upgrade?

    A. If you purchased mocha Pro between April 1, 2014 and July 7, 2014 you will receive a free upgrade to mocha Pro 4. If you purchased mocha AE v3 on the same dates, you will receive a free upgrade to mocha Plus 4.

    New activation codes will be emailed in the next week. In the meantime, version 4 products can be downloaded and activated for 15 days by installing, launching and choosing “request trial”.

    All mocha Pro sites on active support contracts will be contacted in the next week with new activation codes.


    Q.  I own a nodelocked license but wish to upgrade to a floating license. Is this possible?

    A. Yes, there will be an additional charge. Please contact your local reseller or Imagineer sales team.


    Q. Can I upgrade from mocha AE to mocha Pro v4?

    A. Yes. Customers that own any Imagineer product qualify for upgrade pricing. 


    Q. I have an Adobe Creative Cloud Subscription, Can I upgrade the bundled mocha?

    A. Yes. Customers that subscribe to Adobe Creative Cloud can register the bundled mocha AE CC and upgrade to mocha Plus 4 or mocha Pro 4 for a reduced upgrade! Please view the upgrade guide.


    Q. I own HitFilm 2 Ultimate, can I upgrade to mocha Plus or mocha Pro?

    A. Yes. Customers that own a registered copy of mocha HitFilm can upgrade.


    Notes on Upgrades

    • Not sure which product you own? Launch your mocha software and go to “about” section
    • Registered users of the Adobe After Effects & HitFilm 2 Ultimate qualify for upgrades. Please make sure to register your bundled mocha product before upgrading.
    • If you do not own a registered version of mocha AE CS4-CS6mocha AE CC, mocha HitFilm or a mocha family product, you must purchase the full product.

    Support Contracts

    Imagineer offers 1 year support & maintenance contracts for customers that wish to insure they are always running the latest version or need a guaranteed response time for customer support & technical issues. For more information, please contact us or your local reseller.

    Educational Program

    Imagineer offers academic discounts for students, faculty and training centers. For more information, view the academic discount page.

    Volume Pricing

    We offer competitive discounts on volume purchases and site licenses. For more information, please contact us.

  • What product is right For me?

    Q. I am not sure the differences between all your products. Which do I choose?

    A. First, it depends on what software you use for editing, visual effects, animation and color correction.

    The compare products chart shows the differences between the Adobe bundled mocha AE CC, mocha Plus and mocha Pro. Here is a quick guide on general differences between the commercial products we sell.


    SliceX/TrackX powered by mocha

    Available on OS-X only.

    This set of plug-ins for Final Cut Pro X brings mocha’s tracking and masking functionality to the FCPX timeline. Used for screen inserts, text tracking, isolating color correction, blurs and more.

    learn more


    mocha Plus

    Available on OS-X & Windows.

    A stand alone planar motion tracking & roto mask creation tool.

    Formerly called “mocha AE“, this stand alone software adds more functions to the free Adobe bundled mocha AE CC or mocha Hitfilm versions, includes: 3D Camera Solver Module  and Lens Correction tool for After Effects.

    Supports: Adobe After Effects, Premiere Pro, Apple Motion, Final Cut Pro v7, Boris Continuum Complete & HitFilm 2.

    Note: with Boris FX BCC support, mocha Plus users can export track data to Avid Media Composer, Symphony, Sony Vegas Pro and Adobe Premiere. 

    learn more


    mocha Pro

    Available on OS-X, Windows & Linux. Also available as cross-platform, floating license option.

    A stand alone planar motion tracking & roto tool with advanced modules for visual effects and finishing.

    Supports: Adobe After Effects, Adobe Premiere Pro, Avid,  Apple Final Cut Pro, Apple Motion, Autodesk Flame, Autodesk Smoke , HitFilm, Maya, Maxon Cinema 4D, Assimilate Scratch, Boris FX, Eyeon Fusion, The Foundry Nuke, Red Giant and Quantel

    Includes advanced modules: Lens Distortion, Object Removal, Insert w/ mesh warper, Stabilize and 3D Camera Solver. Python and S3D support. Compliments almost all industry editing, effects and 3D software.

    learn more


    Still confused? Please contact our sales team and we will do our best to help. Additionally, you can browse the forums to talk to other mocha users.

  • Licensing questions

    Q. How many computers can I install a license on?

    A. If you purchase a nodelocked license, you may install and activate one license on two systems; if one is a desktop and one is a laptop.  If you need to install on 2 desktop systems then either purchase a second license or a floating license.

    For more information on floating licenses, please view our license installation guide.

    Q. What is a floating license?
    A. 
    A floating license is a license that can be shared across a networked group of computers. For a single floating license, any 1 computer in the network can run the license at once. For a 3 seat floating license, any 3 systems on the network can run the licenses at once. In the situation when all licenses are being used, further users will get errors on launching the software.

    Q. Can I transfer my license? My computer has changed.
    A. We do grant licenses transfers due to normal situations such as computer malfunction or hardware upgrade. Contact support to request a license transfer. We do our very best to support users, but please plan for 1 business day turnaround for license transfer requests.

    Please Note: license transfers do not take the place of license purchases. Customers that abuse license transfer privileges may be asked to show proof of hardware failure or refused transfer request.

    Q. I run a school lab or large facility, do you have site licenses?
    A. Yes, Imagineer offers a special 50 seat educational site license for schools. For enterprise facilities we will work with you on a custom solution. Please contact us.

  • Support & Maintenance Contracts

    Q. Can you tell me about your support & maintenance contracts?

    A. Imagineer offers the option to purchase yearly support & maintenance contracts for mocha Pro. This is ideal for customers that wish to insure they are always running the latest version or need guaranteed response time for customer support & technical issues. Most sites purchasing multi-seats or floating license take the support option.

    1 year support contracts include:

    • Free upgrades to major releases
    • Minimum 1 business day response for all technical support cases.

    Support contracts must be made at time of license purchase or upgrade and must be continuous renewal. 

    For more information, please contact sales@imagineersystems.com or your local reseller. 

  • mocha Pro

    Q. What is new in mocha Pro version 4?

    A. New features are listed below:

    • Stereoscopic 3D: All modules updated for S3D planar tracking, roto, remove, 3D solver.
    • Python scripting support
    • Customizable keyboard shortcut Interface
    • New exports includes Nuke tracker node and Adobe Premiere support.
    • New interface icons and high res retina display support
    • Improved file format handling
    • Many bug fixes

     

    If you are not familiar with mocha Pro, it is worthwhile to view the product comparison chart .

    Q.  What formats does mocha Pro support? What are the recommended hardware requirements?
    A. Please review the mocha Pro technical specs page found here.
  • mocha AE (mocha for After Effects)

    Q: What is mocha AE?

    A: mocha AE is a bundled tracking and roto application that has been licensed to Adobe since 2008, starting with CS4.

    • mocha AE CC is not a plug-in. It is launched from with-in After Effects Creative Cloud. Select a layer and go to: Animation>track in mocha AE

    Q. What happened to the mocha AE v3 product?

    A. Imagineer always “sold” a separate mocha AE version containing more features than the Adobe bundle. To make a clear distinction between Adobe’s free version and Imagineer’s newest version, we have renamed this product to mocha Plus. The current version is mocha Plus 4.


    Q: What is the difference between the new mocha Plus and the mocha AE CC that ships with Creative Cloud?

    A: There are significant features not found in the Adobe bundled mocha AE CC:

    • New Adobe Premiere Pro mask export format
    • 3D Camera Solve Module and 3D track import plug-in for After Effects
    • Lens Module and mocha Lens import plug-in for After Effects
    • Final Cut Pro v7, Apple Motion, Boris FX* and HitFilm 2 support
    • Supports all versions of After Effects CS3-CS6 and CC

     

    * Note: With the additional Boris BCC format, users can also import track data into Avid Media Composer, Sony Vegas and Adobe Premiere. BCC plug-ins not included.


    Q. Why do you still sell mocha, when it is bundled with After Effects? Why should I upgrade?

    A. While mocha AE CC is an excellent product, there are many users that want more advanced features and support for more hosts. We now have a simplified product lineup, with affordable upgrades to either mocha Plus or mocha Pro.

    We highly encourage new users to start with the Adobe bundled mocha AE CC, if you are happy and want to learn more, download a free 15 day trial of mocha Plus or mocha Pro.

  • Legacy Products

    Q. I do not see my product (monet, mokey, motor, etc) listed. Do you still sell it?

    A. Imagineer has either discontinued these products or merged all the functionality into the newer products. If you own an older, no longer supported product and wish to upgrade to mocha Pro or mocha Plus, please contact sales@imagineersystems.com team for a custom upgrade quote.

  • Academic and Educational Discounts

    Q. I am a student (faculty or educator). Do you offer discounts?
    A. Yes, Imagineer loves to support qualifying students and educational sites with significant discounts non-commercial licenses of mocha Pro. If you do not qualify or simply wish to evaluate mocha Pro, please download the 15 day trial version.

    Note: To qualify for edu discount you will need to email proof of current educational status, such as: scanned photo ID, transcript, report card, tuition bill, or relevant document.

    Q. Are there restrictions on educational licenses?

    Purchasing an educational license means that you are agreeing use the software for non-commercial projects only. Customers who abuse our educational policy will not be supported and run the risk of litigation.

    Q. How does the education version differ from commercial? Is it the full version?

    The educational version of mocha Pro is fully functional and identical to the commercial version with all modules and export types enabled and no keyframe export restrictions.

    Q. Who qualifies for Academic Discounts?

    • High School, University, College students
    • Faculty members and teachers
    • Certified trainers of supported products such as Adobe or Apple Certified Instructors.
    • Non-profit organizations

    Note: The school must be accredited and offers degrees requiring not less than the equivalent of two years of full-time study.

    Q. I am taking a class at a professional training program (fxphd, Pixel Corp, Lynda, etc) can I get the educational discount?

    No. If you are learning mocha as part of a professional training course the edu discount does not apply. Many of these courses are set up with educational vpn licenses and Imagineer often does special promotions to these groups.

    Q. What is the upgrade policy when newer versions are released?

    A. Point releases are automatically updated without need for a new license. For major version releases, students who still qualify can re-submit their educational status by email for a new coupon code.  Schools who own educational versions can either join the Academic Partner Program on yearly renewal OR submit a new edu upgrade order.

    Q. Can I upgrade from an educational license to a commercial license.

    A. Yes, if you own a previous edu license, you can qualify for upgrade pricing to future versions.

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