Product & Upgrade FAQ

  • Upgrade questions and pricing

    Have questions about pricing or upgrades? Please review this page or contact our sales team.

    mocha Pro 5 Plug-in Options Purchase Price Upgrade from mocha Pro 4
    mocha Pro 5 (Adobe Plug-in) $695 $395
    mocha Pro 5 (Avid Plug-in) $695 $395
    mocha Pro 5 (OFX Plug-in)* $695 $395
    mocha Pro 5 (Multi-Host Plug-ins) $995 $595**
    mocha Pro 5 Standalone Options Purchase Price Upgrade from mocha Pro 4
    mocha Pro 5 (Standalone App) $1,495 $495
    mocha Pro 5 (Standalone + Multi-Host Plug-ins) $1,995 $595**

    Notes:
    * OFX support is currently not available. Customers that wish to purchase Multi-Host plug-ins will receive a working license that does not have to be updated when OFX is supported. 

    ** Current mocha Pro 4 owners that wish to upgrade to the standalone + multi-host plug-in option can use the $595 upgrade path. 

    Upgrade NowContact Sales


    Q. Why do I have to pay for upgrade?

    A. At Imagineer we do our very best to provide our customers with quality products and a high level of support. Point releases that include bug fixes are delivered free of charge. For major version releases that introduce value added new features, we charge an upgrade fee to support the ongoing development and improvement of our products. mocha Pro 5 represents a significant major release.

    If you purchased mocha Pro 4 or mocha Plus in the last year, you do qualify for an upgrade. Please contact us.


    Q. I am running the Adobe CC bundled mocha AE CC (or HitFilm bundled mocha HitFilm). Can I upgrade to mocha Pro 5?

    A. We no longer offer a bundled mocha AE CC (or mocha HitFilm) to mocha Pro upgrade path. However, please note that the new $695 mocha Pro 5 plug-in purchase price is actually lower than previous mocha AE to mocha Pro 4 upgrade path ($795).

    While there will be a grace period for past owners of purchased mocha products such as mocha Plus or mocha Pro 3, in the future only v4 to v5 upgrades will qualify for upgrade pricing.


    Q. I recently purchased mocha Pro 4 or mocha Plus 4, do I have to pay for upgrade?

    A. If you purchased mocha Pro 4 between April 1, 2015 and June 1, 2016 you will receive a free upgrade to the standalone mocha Pro 5. If you prefer to run the plug-in, you can elect for a free cross-grade to mocha Pro 5 plug-in on 1 host. (choose Adobe, Avid or OFX). Please contact us to claim your free upgrade.

    New activation codes will be emailed in the coming weeks. In the meantime, mocha Pro 5 can be downloaded and activated for 14 days by installing, launching and choosing “request trial”.

    All mocha Pro support & maintenance accounts will be contacted in the coming weeks with new upgrade activation codes.


    Q.  I currently own a nodelocked mocha Pro license but now wish to run the plug-in option. Is this possible?

    A. Yes, choose the mocha Pro 5 plug-in option upgrade for $395 to run on one host OR the Multi-Host upgrade option for $595 which includes standalone app + multi-host plug-in license on one activation code.


    Q. I currently own a mocha Pro 4 floating license. Can I upgrade to the mocha Pro 5 plug-in option?

    A. At release time, the mocha Pro 5 plug-in option is not available as a floating license. Please note v5 has an improved license scheme that allows users to activate/deactivate their licenses while connected to the internet, so the plug-in option has flexibility for larger installations.

    Customers that own mocha Pro 4 floating licenses can upgrade to mocha Pro 5 floating licenses and continue to run the application as a standalone outside of their host OR can cross-grade to the Multi-Host plug-in option using the nodelocked license mechanism. These sites can add plug-in options on a per seat basis à la carte OR purchase a 1 year multi-host subscription for $595/year. If you’re still unclear or wish to discuss volume license options, please contact us!


    Notes on Upgrades & Purchases

    • Not sure which product you own? Launch your mocha software and go to the “about” section
    • If you do not own a ‘paid version’ of mocha such as mocha Pro or mocha Plus product, you must purchase the full product.
    • Adobe Creative Cloud subscribers can now purchase the mocha Pro 5 plug-in for $695. This is $100 less than the previous mocha AE to mocha Pro 4 price!

    Support Contracts

    Imagineer offers 1 year support & maintenance contracts for customers that wish to insure they are always running the latest version or need a guaranteed response time for customer support & technical issues. For more information, please contact us or your local reseller.

    Subscriptions / Rentals

    We now offer a 1 year subscription of mocha Pro 5 . $595 per year includes Multi-Host plug-ins and all major updates.

    Educational Program

    Imagineer offers academic discounts for students, faculty and training centers. For more information, view the academic discount page.

    Volume Pricing

    We offer competitive discounts on volume purchases and enterprise site licenses. For more information, please contact us.

  • What product is right for me?

    Q. I am not sure the differences between your products. Which do I choose?

    A. With the mocha Pro 5 release we have simplified our offering. Choose from the mocha Pro plug-in or standalone options.

    The compare products chart shows the differences between mocha Pro 5 and the Adobe & HitFilm bundled mocha products (mocha AE / mocha HitFilm).


    Q. Do I need the standalone or the plug-in option? 

    A. The standalone and the plug-in option share an almost identical feature set and the ability to export tracking and roto data to most popular formats. The main difference: the plug-in runs inside your host application and uses the host’s media engine whereas the standalone does not require a host software.

    If you only use only Adobe After Effects & Premiere OR Avid, you may only require the Adobe or Avid specific  plug-in. If you use Adobe, Avid, Nuke, Resolve or Fusion, you many want the Multi-host option.

    If you have dedicated roto and tracking artists OR want to build an assistant station dedicated to mocha Pro, choose the standalone option.

    Please note: the mocha Pro 5 plug-in is not available as a floating license. If you have a large site that requires floating licenses, please contact our sales team for pricing.

    Below are basic descriptions of mocha powered products currently available for purchase on our website.


    mocha Pro 5

    Planar motion tracking & roto masking tool with advanced modules for visual effects and finishing. Available as a stand alone application OR as a plug-in option that runs inside of Adobe AE, Adobe Premiere Pro, Avid Media Composer (OFX for Nuke, Resolve and other hosts coming soon).

    Both the plug-in and stand alone can export tracking or roto data to: Adobe After Effects, Adobe Premiere Pro, Avid,  Apple Final Cut Pro v7, Apple Motion, Autodesk Flame, Autodesk Smoke , HitFilm, Maya, Maxon Cinema 4D, Assimilate Scratch, Boris FX, Blackmagic Fusion, The Foundry Nuke, Red Giant and Quantel.

    Includes advanced modules: Lens Distortion, Object Removal, Insert w/ mesh warper, Stabilize and 3D Camera Solver and Stereo 3D support. Compliments almost all industry editing, effects and 3D software.

    Available on OS-X, Windows & Linux.

    learn more  purchase now


    Boris Continuum Complete (BCC)

    Boris FX is Imagineer’s parent company and has integrated mocha technology into flagship plug-in package BCC. BCC 10 contains over 250 plug-ins for professional editing, motion graphics and finishing.  Includes tools for 3D titling and motion graphics, Image Restoration, Lights, Particles and more.

    New in BCC 10 is integrated mocha/Pixel Chooser found inside almost every effect. The integrated mocha is used for isolating effects and filters OR motion tracking lens flares and objects. While this is a very powerful application inside the BCC filters, mocha Pro contains advanced modules for visual effects and the added ability to export track and roto data to almost all industry standard formats. BCC 10 is currently available on OS-X & Windows.

    learn more


     CoreMelt: SliceX/TrackX/DriveX powered by mocha

    For Final Cut Pro X users, Imagineer licenses the mocha tracking engine to FxPlug developer CoreMelt. This set of plug-ins for Final Cut Pro X brings mocha’s tracking and masking functionality to the FCPX timeline at a very affordable price. Used for screen inserts, text tracking, isolating color correction, blurs and more.

    Available on OS-X only.

    learn more

     


    Still confused? Please contact our sales team and we will do our best to help. Additionally, you can browse the forums to talk to other mocha users.

  • Licensing questions

    Q. How many computers can I install a license on?

    A. mocha Pro 5 now has an improved license system allowing users to activate or deactivate their software license while connected to the internet. This allows a user to install the software on multiple systems, then “activate” the mocha Pro 5 license on their computer of choice. Simply “deactivate” your license to move it to a new system. Customers not connected to the internet should contact our support team for manual license transfers.

    Q. What is a floating license?
    A. 
    A floating license is a license that can be shared across a networked group of computers. For example a 10-seat floating allows any 10 systems on the network the ability to can run the licenses at one time. In the situation when all 10 licenses are being used, further users will get errors on launching the software.

    For more information on floating licenses, please view our license installation guide.

    Q. Can I transfer my license? My computer has changed.
    A. We do grant licenses transfers due to normal situations such as computer malfunction or hardware upgrade. Contact support to request a license transfer. We do our very best to support users, but please plan for 1 business day turnaround for license transfer requests.

    Please Note: license transfers do not take the place of license purchases. Customers that abuse license transfer privileges may be asked to show proof of hardware failure or refused transfer request.

    Q. I run a school lab or large facility, do you have site licenses?
    A. Yes, Imagineer offers a special 50-seat educational site license for schools. For enterprise facilities we will work with you on a custom solution. Please contact us.

  • Support & Maintenance Contracts

    Q. Can you tell me about your support & maintenance contracts?

    A. Imagineer offers the option to purchase yearly support & maintenance contracts for mocha Pro. This is ideal for customers that wish to insure they are always running the latest version or need guaranteed response time for customer support & technical issues. Most sites purchasing multi-seats or floating license take the support option.

    1 year support contracts include:

    • Free upgrades to major releases
    • Minimum 1 business day response for all technical support cases.

    Support contracts must be made at time of license purchase or upgrade and must be continuous renewal. 

    For more information, please contact sales@imagineersystems.com or your local reseller. 

  • mocha Pro

    Q. What is new in mocha Pro version 5?

    A. New features are listed below:

    • Plug-in Option: mocha Pro can run as plug-in, using host media engine (Adobe, Avid, OFX)
    • OpenCL GPU accelerated Planar Tracking
    • Improved project format = Faster Save & Load
    • Improved license system (allows users to activate & deactivate license)
    • Integrated Python Module with scripting interface*
    • User Interface & Layout improvements

    New Import/Export Support Features:

    • Export mocha roto shapes to Blackmagic Fusion*
    • Batch export mocha roto shapes to Autodesk Flame Gmask
    • Import & export roto projects to Silhouette*
    • Export tracking, roto & 3D camera to MochaBlend plug-in for Maxon C4D
    • Export planar tracking data to HitFilm 4 Pr0

    *requires mocha Pro 5 standalone. Currently not supported in plug-in. 


    Q. What was new in mocha Pro version 4?

    A. New features are listed below:

    • Stereoscopic 3D: All modules updated for S3D planar tracking, roto, remove, 3D solver.
    • Python scripting support
    • Customizable keyboard shortcut Interface
    • New exports includes Nuke tracker node and Adobe Premiere support.
    • New interface icons and high res retina display support
    • Improved file format handling
    • Many bug fixes

    If you are not familiar with mocha Pro, it is worthwhile to view the product comparison chart .


    Q.  What formats does mocha Pro support? What are the recommended hardware requirements?
    A. Please review the mocha Pro technical specs page found here.
  • mocha Plus

    Q. I own mocha Plus, why is it no longer on your site?

    A. Imagineer has recently stopped selling mocha Plus, but it can still be downloaded from our downloads section.

    Customers that own a mocha Plus license will be rewarded with a special upgrade discount to mocha Pro 5.

    The list price of mocha Pro 5 Plug-in for Adobe is $695. mocha Plus owners can upgrade to this product for $395.

    To take of advantage of this special upgrade offer, please contact our sales team.

  • mocha AE (mocha for After Effects)

    Q: What is mocha AE?

    A: mocha AE is a bundled tracking and roto application that has been licensed to Adobe since 2008, starting with CS4.

    • mocha AE CC is now bundled with Adobe After Effects CC 2015. mocha AE is not a plug-in. It is launched from with-in After Effects:  Select a layer and go to: Animation>track in mocha AE

    Q: What is the difference between the new mocha Pro 5 and the mocha AE CC that ships with Creative Cloud?

    A: There are many significant features not found in the Adobe bundled mocha AE CC:

    • Plug-in option, uses the host media engine
    • Advanced Modules: Lens, Insert, Remove, 3D Solve, Stabilize
    • GPU accelerated tracking
    • Export data to industry standard systems

    For a full list, please view the product comparison chart.


    Q. Why do you sell mocha, when it is bundled with After Effects? Why should I upgrade?

    A. While mocha AE CC is an excellent product, there are many users that want more advanced features and support for many more hosts. We now have a simplified product lineup with mocha Pro 5 our flagship product.

    We highly encourage new users to start with the Adobe bundled mocha AE CC, if you are happy and want to learn more, download a free 14 day trial of mocha Pro.

  • Legacy Products

    Q. I do not see my product (monet, mokey, motor, etc) listed. Do you still sell it?

    A. Imagineer has either discontinued these products or merged all the functionality into mocha Pro. If you own an older, no longer supported product and wish to upgrade to mocha Proplease contact sales@imagineersystems.com team for a custom upgrade quote.

  • Academic and Educational Discounts

    Q. I am a student (faculty or educator). Do you offer discounts?
    A. Yes, Imagineer loves to support qualifying students and educational sites with significant discounts non-commercial licenses of mocha Pro. If you do not qualify or simply wish to evaluate mocha Pro, please download the 15 day trial version.

    Note: To qualify for edu discount you will need to email proof of current educational status, such as: scanned photo ID, transcript, report card, tuition bill, or relevant document.

    Q. Are there restrictions on educational licenses?

    Purchasing an educational license means that you are agreeing use the software for non-commercial projects only. Customers who abuse our educational policy will not be supported and run the risk of litigation.

    Q. How does the education version differ from commercial? Is it the full version?

    The educational version of mocha Pro is fully functional and identical to the commercial version with all modules and export types enabled and no keyframe export restrictions.

    Q. Who qualifies for Academic Discounts?

    • High School, University, College students
    • Faculty members and teachers
    • Certified trainers of supported products such as Adobe or Apple Certified Instructors.
    • Non-profit organizations

    Note: The school must be accredited and offers degrees requiring not less than the equivalent of two years of full-time study.

    Q. I am taking a class at a professional training program (fxphd, Pixel Corp, Lynda, etc) can I get the educational discount?

    No. If you are learning mocha as part of a professional training course the edu discount does not apply. Many of these courses are set up with educational vpn licenses and Imagineer often does special promotions to these groups.

    Q. What is the upgrade policy when newer versions are released?

    A. Point releases are automatically updated without need for a new license. For major version releases, students who still qualify can re-submit their educational status by email for a new coupon code.  Schools who own educational versions can either join the Academic Partner Program on yearly renewal OR submit a new edu upgrade order.

    Q. Can I upgrade from an educational license to a commercial license.

    A. Yes, if you own a previous edu license, you can qualify for upgrade pricing to future versions.

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