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Floating Licenses Troubleshooting

Troubleshooting your floating license on Mac OS X ?

Troubleshooting your floating license on Windows ?

Troubleshooting your floating license on Linux ?

Troubleshooting your floating license on Mac OS X?

  1. Verify your server license has been successfully installed by the License Manager. For example: 
    2. /Library/Application Support/Imagineer Systems/FLEXlm/Licenses/mocha_Pro_cross_floating_license_v2.500_server.lic
  2. Verify your client license has been succesfully installed using the Activation option. For example: 
    3. /Library/Application Support/Imagineer Systems/FLEXlm/Licenses/mocha_Pro_v2_client.lic
  3. Verify you are using the latest version of the license server software.
  4. Verify there is not a firewall running between the server and the client computer. If your organization needs to run a firewall, you will need to open the ports of the license server manually. Normally the license server runs in port 27000, but if other FLEXnet licence servers are present it may take a different port. To be safe, open ports 27000-27009. Also, the vendor daemon uses a port specified at run time. If a static port allocation is required, edit the licence file and change: 
    5. VENDOR isl 
    to 
    VENDOR isl     12345  
    where 12345 is a port chosen by the system administrator.
  5. If the client is receiving an error -15 or -96, the server is not running correctly or there is a network problem between two computers. Please follow the steps below:
    1. Open a terminal window
    2. Type the command below. It will print the log file of the license server 
      3. cat /Library/Logs/Imagineer\ Systems/lmgrd.log 
    3. If you receive a similar message to the one below, the hostname of your license is not set correctly. You will need to manually edit the server and client license in a text editor see example below.

      4. Error Message
      18:34:27 (lmgrd) "Rodrigo222": Not a valid server hostname, exiting.
      18:34:27 (lmgrd) Valid license server system hosts are: "Rodrigo"
      18:34:27 (lmgrd) Using license file
      "Licenses//mocha_Pro_cross-platform_floating_license_v2.500_server.lic"
      Solution
      Edit the following lines in the server and client license
      SERVER Rodrigo 0017f2c4941f
      VENDOR isl

    4. If you receive a similar message to the one below, the Host ID of your computer and your license does not match. Please contact support to resolve the issue.

      5. Error Message
      18:50:51 (isl) Wrong hostid on SERVER line for license file:
      18:50:51 (isl)     Licenses//mochapro_cross-platform_floating_license_v2.500.lic
      18:50:51 (isl) SERVER line says 000000000000, hostid is 0017f2c4941f
      18:50:51 (isl) Invalid hostid on SERVER line
      Solution
      Contact support

    5. Reset the default directory location of your license server, runnning the command below:
      6. rm ~/.flexlmrc
  6. Sometimes you will need to restart the license server to load the new configuration. To stop and start the license server daemon use the commands below:
      sudo launchctl stop com.imagineersystems.lmgrd
      sudo launchctl start com.imagineersystems.lmgrd

    Troubleshooting your floating license on Windows?

    1. Verify your server license has been successfully installed by the License Manager. For example: 
      2. C:\Program Files\Imagineer Systems Ltd\Licensing/mocha_Pro_cross-platform_floating_license_v2.500_server.lic
    2. Verify your client license has been succesfully installed using the Activation option. For example: 
      3. Windows XP: 
      C:\Documents and Settings\All Users\Application Data\Imagineer Systems Ltd\Licensing\      mocha_Pro_v2_client.lic
      Windows Vista: 
      C:\ProgramData\Imagineer Systems Ltd\Licensing\      mocha_Pro_v2_client.lic
      Windows 7: 
      C:\ProgramData\Imagineer Systems Ltd\Licensing\      mocha_Pro_v2_client.lic
    3. Verify you are using the latest version of the license server software. Sometimes there can be issues on 64-bit version of Windows. If this is the case, please go to the following link and download the 64-bit version of the License Manager.
    4. Verify there is not a firewall running between the server and the client computer. If your organization needs to run a firewall, you will need to open the ports of the license server manually. Normally the license server runs in port 27000, but if other FLEXnet licence servers are present it may take a different port. To be safe, open ports 27000-27009. Also, the vendor daemon uses a port specified at run time. If a static port allocation is required, edit the licence file and change: 
      5. VENDOR isl 
      to 
      VENDOR isl       12345  
      where 12345 is a port chosen by the system administrator.
    5. If the client is receiving an error -15 or -96, the server is not running correctly or there is a network problem between two computers. Please follow the steps below:
      1. Open the LMTools application
      2. Go the the Config Services tab and click in the View Lob button. The debug log file for lmtools will be displayed
      3. If you receive a similar message to the one below, the hostname of your license is not set correctly. You will need to manually edit the server and client license in a text editor see example below.

        4. Error Message
        18:34:27 (lmgrd) "Rodrigo222": Not a valid server hostname, exiting.
        18:34:27 (lmgrd) Valid license server system hosts are: "Rodrigo"
        18:34:27 (lmgrd) Using license file
        "Licenses//mocha_Pro_cross-platform_floating_license_v2.500_server.lic"
        Solution
        Edit the following lines in the server and client license
        SERVER Rodrigo 0017f2c4941f
        VENDOR isl

      4. If you receive a similar message to the one below, the Host ID of your computer and your license does not match. Please contact support to resolve the issue.

        5. Error Message
        18:50:51 (isl) Wrong hostid on SERVER line for license file:
        18:50:51 (isl)     Licenses//mochapro_cross-platform_floating_license_v2.500.lic
        18:50:51 (isl) SERVER line says 000000000000, hostid is 0017f2c4941f
        18:50:51 (isl) Invalid hostid on SERVER line
        Solution
        Contact support

    Troubleshooting your floating license on Linux?

    1. Verify your server license has been successfully installed by the License Manager. For example: 
      2. /etc/opt/isl/licences/mocha_Pro_cross-platform_floating_license_v2.500_server.lic
    2. Verify your client license has been succesfully installed using the Activation option. For example: 
      3. /etc/opt/isl/licences\mocha_Pro_v2_client.lic
    3. Verify you are using the latest version of the license server software.
    4. Verify there is not a firewall running between the server and the client computer. If your organization needs to run a firewall, you will need to open the ports of the license server manually. Normally the license server runs in port 27000, but if other FLEXnet licence servers are present it may take a different port. To be safe, open ports 27000-27009. Also, the vendor daemon uses a port specified at run time. If a static port allocation is required, edit the licence file and change: 
      5. VENDOR isl 
      to 
      VENDOR isl       12345  
      where 12345 is a port chosen by the system administrator.
    5. If the client is receiving an error -15 or -96, the server is not running correctly or there is a network problem between two computers. Please follow the steps below:
      1. Open a terminal window
      2. Type the command below. It will print the log file of the license server
        3. cat /var/log/isllmgrd.log
      3. If you receive a similar message to the one below, the hostname of your license is not set correctly. You will need to manually edit the server and client license in a text editor see example below.

        4. Error Message
        18:34:27 (lmgrd) "Rodrigo222": Not a valid server hostname, exiting.
        18:34:27 (lmgrd) Valid license server system hosts are: "Rodrigo"
        18:34:27 (lmgrd) Using license file
        "Licenses//mocha_Pro_cross-platform_floating_license_v2.500_server.lic"
        Solution
        Edit the following lines in the server and client license
        SERVER Rodrigo 0017f2c4941f
        VENDOR isl

      4. If you receive a similar message to the one below, the Host ID of your computer and your license does not match. Please contact support to resolve the issue.

        5. Error Message
        18:50:51 (isl) Wrong hostid on SERVER line for license file:
        18:50:51 (isl)     Licenses//mochapro_cross-platform_floating_license_v2.500.lic
        18:50:51 (isl) SERVER line says 000000000000, hostid is 0017f2c4941f
        18:50:51 (isl) Invalid hostid on SERVER line
        Solution
        Contact support

      5. Reset the default directory location of your license server, runnning the command below:
        6. rm ~/.flexlmrc
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