If the client is having any problems getting his software to run, follow these troubleshooting steps:

General

1. Confirm that the client is using the files came in the enclosed zip file in their license email. They should NOT be copying from the body of the email program as this can corrupt the license file they are using.
2. Confirm that the client has copied the correct file (license.dat) into the license window of the software.
3. If the license will not save, the client is still running the application from the DMG file. Have them copy the file over to their hard drive and then install the license.

Host ID and Hostname

1. Confirm that the isL_license.dat and the license.dat are edited correctly with the either the ip address or the name of the server.
2. If using the server name, be sure that the license includes the .local at the end of the server name. Also, no spaces are included in the name.
 
Example: computer is named “bob’s computer”. The correct server name for this system would be bobs_computer.local If you are ever unsure you can open the system preferences panel and select Sharing. There you select the edit button for the system name and it will list the name in the correct format.


3. If the client is receiving an error -15 or -96, the server is not running correctly. Follow these steps to fix most of these problems.
 

1. Open a terminal window
2. Type in this command (or copy and paste): cd /Library/Application\ Support/Imagineer\ Systems/FLEXlm 
3. Type or copy this command next: ./lmutil lmpath -override all /Library/Application\ Support/Imagineer\ Systems/FLEXlm/Licenses/isl_license.dat
4. You should see this reported back to you:
   
   lmutil - Copyright (c) 1989-2005 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.
New path for LM_LICENSE_FILE: /Library/Application Support/Imagineer Systems/FLEXlm/Licenses/isl_license.dat
   
   
5. Start your license server by typing this: ./lmgrd
6. You should see a bunch of stuff printing in your terminal window. When it is done printing in the window, hit the return key to get the prompt back up.
7. Type this command to check the status: ./lmutil lmstat
8. You should see this: 
   
   lmutil - Copyright (c) 1989-2005 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved. Flexible License Manager status on Wed 11/14/2007 08:45
License server status: 27000forces1.local
License file(s) on forces1.local: /Library/Application Support/Imagineer Systems/FLEXlm/Licenses/isl_license.dat:
forces1.local: license server UP (MASTER) v10.8
Vendor daemon status (on forces1.local): isl: UP v10.8
 
   
   
9. At this point your license server should be up and running, Try launching your application on your client machine.
 
  
4. If the client is receiving an error -15 or -96, the server is not running correctly. Follow these steps to fix most of these problems.
 

1. Open a terminal window