Hi, just installed 5.2.o over 5.11 and i am unable to active? it says activation is successful but keeps loading up in LE mode?
have tried multiple restarts and installs.
Hi, just installed 5.2.o over 5.11 and i am unable to active? it says activation is successful but keeps loading up in LE mode?
have tried multiple restarts and installs.
Hi there,
We have seen this happen when there’s trouble activating the first time. If your license is installing and the software keeps popping up in LE mode, chances are your license is not installing properly. Normally, activating your license is a two step process, you activate the key and install the license. If you’re activating normally and the license is still not working, try this:
Hi Mary, its now telling me its failing to activate?
Hi there,
OK, these sorts of problems are best solved as a support case if they aren’t a simple cleaner fix: http://www.imagineersystems.com/support/contact-support/
Please send us your software key privately in the support channel and we will see if we can reset it. It may be there is a problem with your key. Or it may simply be that it needs to be deactivated so that it can be reactivated.
It would also be helpful if you could send the exact error you are getting.
Thank you,
Mary
ok done. thanks
No problem, you might not hear back until tomorrow. I’ll try to find a solution but may have to escalate your case.
Hi mary this is the error
License Error: -1. Multiple errors occurred
WorkPermit Licensing: -2. No license
FlexNet Publisher Licensing: -18. License server system does not support this feature.
Hi there, are you running an old floating license by any chance?
Yes, we are using V4 standalone still on the network, and we have a license server on another machine, these have been able to work concurrently in the past?
Yes, the node lock should take priority over the float license anyway. What i’m seeing here is the license error for trying to pull the v4 float rather than the node locked license (which appears to be missing!)
Can you send me your mocha log from the help menu please? martinb[at]imagineersystems.com